Customer satisfaction ...
"Since the implementation of EYE Write, we have an increasing number of policyholders expressing their satisfaction"
Gab Robins
Digital Field Solutions
Digital Pen Solutions for Insurance Claims
We provide many digital pen and paper solutions within the insurance industry.
Insurance claims typically require field visits by qualified professionals who assess the validity of the claim, quantify the extent of damage and put in place remediation plans.
Data collection in the claims sector is characterised by both structured information and unstructured notes and sketches for which the digital pen is ideally suited. The digital pen provides handheld electronic data capture, which is easy to use in a site environment.
Benefits of Electronic Data Capture to the claims industry
Below are the benefits experienced by just one of our claims sector clients using our digital paper and pen solution:
- Claims settled within 10 days of instruction trebled
- Increased same day claim payments and supplier appointments
- Increased revenue due to more time for appointments
- Reduced need for data re-keying by support teams
- The digital pen is a natural, non-confrontational means of handheld data capture (compared to a laptop for example)
- Fraud indicators are easier to detect as natural “eye to eye” contact can be maintained
- Form upload information and processing times provided enhanced management information