A short story to show how Formworks could benefit your business...
An iPad App that cuts form processing time in half?
What did Tim, the consultant, Barry the IT manager and Martine their boss do to make Mrs Jones a very happy customer?
Paid out her claim in record-breaking time, that’s what.
Just an ordinary day, delivered in an extraordinary way…
Work your iPad and make your customers smile…
The Consultant
It was an ordinary day for Tim, visiting his customer to complete her claim form.
Except Tim was no ordinary consultant.
He simply used the claim form on his iPad Formworks App, and then to send the information from his tablet, right from Mrs Jones’s living room so that her claim could be processed straight away. He even attached a photo he took of the damage and a signature to confirm that all was correct.
Even better, as customers hate time wasting, the office team had already part completed the form with Mrs Jones’s contact information and sent to him in advance.
With all the time he saved not messing about with post or print, Tim could make two more customer visits that day.
A good day all round.
Mrs Jones did take a bit of convincing that she’d get her money within days, but that’s just ordinary.
The Customer
It was an extraordinary day for Mrs Jones. In the post was her claims cheque – it was only a few days since Tim had visited from the insurance company!
The whole experience from start to finish had been so easy, and amazingly quick. Tim had filled in the form on his iPad, attached a photo he took of the damage, even got her to sign in the formworks App, and sent it back to the office that very day for verification.
Mrs Jones forgot all about the horror stories she’d heard about insurance claims because Tim was right – everything was completed in a few days.
An extraordinarily happy day indeed.
The Operations manager
It was a brilliant day for Martine. She was about to tell the CEO that thanks to the Formworks IPad App, response times had improved by more than 30% – result! Deciding to switch to electronic forms on iPads was one of her best decisions – no more lengthy posting, faxing, delivering forms by hand and data re-entry.
The forms were brilliantly easy to create and adapt. Digital forms could be simply structured, and include validation to ensure that all the data needed to process the claim was collected – no more missing information and expensive re-visits. It was then that she received a happy note from Mrs Jones, delighted to have received her money in a matter of days.
This day just got better and better.
The IT Manager
It was another stress free day for Barry. The Formworks App was working really well. His boss was delighted, the tablet forms were easy to create, deploy and use, meaning no more lengthy training sessions or re-entering data. Integration with the office systems had been painless too, leaving him time to concentrate on more urgent IT issues.
Barry was also delighted that the IPad App was password protected and that data was immediately wiped from iPads when sent, so no more sleepless nights. There was even icing on his cake: no expensive electronic form development fees meant his IT budget was stretching much further these days.
Stress free + icing and cake = great day.
