“Our production team were used to paper forms. Most of them are not familiar with computers and iPads. They’re used to working with telephones. I would describe them as technophobes. That was the challenge.” Formworks ClientFrom my experience of implementing many digital form programmes over the years, I’ve found that users tend to fall into three broad personality groups:
When transforming your mobile data capture processes, it’s easy to focus on the technology and lose sight of the people who will be using it – and who will therefore need to change the way they work. Our clients who have successfully made the transition to digital forms have put a great deal of resource and effort into involving users and managing the change process. As we know, people embrace change in different ways – some positive and some not so positive.